Field Service Manager

Location: Ireland

Salary: €60,000 per annum + Benefits

MCFT have established in the far reaches of the globe – and have yet to set up in Ireland. We’re looking to remedy that in 2025 and now looking for the individual who can take us into this exciting opportunity.

We need someone to help grow our field service team as we grow our business in Ireland. Employ, develop and grow our engineering team – could this be you?

We know that service delivery is the key to customer growth. The experience of running teams of technicians, growing the vital supply network to enable us to operate, onboarding and delivering outstanding technical solutions whilst keeping customers informed is the goal – it’s what we aim to achieve everywhere we work – would you be the person to deliver that and further grow the MCFT reputation in Ireland?

We are looking for someone to combine engineering know-how, prepared to be hands-on, with fluency in written and verbal communication to develop industry standards and really set the agenda. We’re looking for you to apply experience, a challenging approach, the ability to leverage team skills and knowledge – and the intellect to continue delivering world class standards.

Responsibilities:

• Gather and collate regulatory and best-practice approaches to Gas, Electric and Refrigeration.
• Gather and collate best practice with regard to running field service teams, always working on what we can do better.
• Work with the Learning & Development team to identify needs, discuss the appropriate programmes and a robust assessment.
• Work closely with, Coach and develop the Team Leader roles in the business.
• Monitor and guide the audit calendar frequency and focus to ensure the standards of the audits implement learnings.
• Risk assessments including CoSHH, Dynamic, Generic and SSoW.
• Work collaboratively with colleague across the Gulf.
• Provide high level engineering support to other departments (Sales, Senior Team etc)

You will need:

• Excellent Administrative skills – Experienced in using Word & Excel.
• A strong presence with the ability to hold your own in difficult situations – a high degree of customer service skills is a must, the ability to communicate with customers, colleagues and sub-contractors is vital to you having success.
• The ability to install a best practise approach and a “this is why we do things the way we do” mentality will be important.
• To ensure we are always health and safety compliant, we always look after everyone around us and of course ourselves.
• Be able to review and formulate policies, set and monitor standards and deliver best practice.
• Experience working in a field service business – ideally from the ground up!

What you’ll get in return:

• Award winning training and development - Internal, external and manufacturer training - such as, Rational, Hobart, Meiko, MKN, Winterhalter (if you need it)
• 28 days annual leave plus bank holidays
• Use the van for personal use
• Excellent opportunities for progression
• Health cash plan
• Pension scheme
• Income protection
• Annual pay review & a discretionary bonus

Our Company:

MCFT, established over 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK and the Middle East and Netherlands; we joke that we won’t work with customers unless we’ve heard of them - and it’s mostly true. We’re also highly regarded by all the key players in our multi-national supply chain.

Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world. That ambition is supported by a fantastic Business Improvement Team - who work on new and future systems, enable our field and office teams and give us the facility to tailor our services to evolving customer needs.

We believe our array of HR Awards testify to the genuine importance we attach to our team: we don’t have widgets or fancy software - our offer is around our people: if they are excellent at their jobs, we will have a great business.

Sound right for you? Great - we can’t wait to speak with you! Submit your CV via the button below.