Service Desk Coordinator

Location: UAE, KSA and Qatar

As we expand our teams in the GCC, we are seeking a dedicated and organized Service Desk Coordinator to join us in multiple locations. Please indicate the location you are interested in working at in your application. The ideal candidate will manage and coordinate service desk operations, ensuring efficient and effective support for our customers and internal teams.

Why work with us?

• Competitive Pay
• Medical Insurance 
• 30 Day Annual leave
• Professional development opportunities.
• Supportive and inclusive work environment.
  

Who will you be working with?

MCFT has long been the leaders in Catering and Refrigeration equipment, both for installation and planned preventative maintenance. As the business grows like others it requires as solid foundational infrastructure. The role of Service Desk Co-ordinator is to be the first point of contact from MCFT to any outside business. This is a critical role, as first impressions can be the determining factor between a success or loss of business.

We are looking for like-minded people who are dynamic, focused and communicate effectively and get a real buzz out of doing the doing - first time every time.

You will fit in well at MCFT, if you’re able to work in a fast-paced environment, are target driven, have strong attention to detail and enjoy working with people who have the same emphasis on delivering quality service and a desire to be the best at what you do.

Requirements for the role

• Experience working as service desk coordinator or similar roles in the past
• Bachelor’s Degree preferred 
• Fluent in Arabic and English for KSA location
• Strong communication and organisational skills
• Experience in Microsoft 360 Product
  

Key Responsibilities in the role

• Sending Quotations: Key to our business's success is sending quotations for remedial work to a customer promptly after the completion of any callout. The individual will need to be thorough and be capable of checking their work.
• Completion of Team Engineering Task list: The Team Engineering task list is the backbone of our operation. This requires daily completion and involves checking a job for the correct completion of an online report and can involve uploading of paper report copies
• Completing requotes requests: Sometimes a customer may need an updated quotation or may need a more bespoke quotation, when this is needed, they will request for a re quote against an original quote
• Completing the PPM Task list: Planned Preventative Maintenance (PPM) is one of the key services that MCFT provides. The completion of these reports relates directly to our revenue. Reports must be checked and sent to customers before a PPM service can be completed
• Completing the PO chase list: Most of our work requires a Purchase order to be supplied by our customer so we can action their request. Due to urgency, we frequently provide our services before the receipt of a PO. It is therefore vital that someone is accountable for reminding our customers of their obligation to provide these documents
• Regularly checking and actioning Email communications: Many requirements in the role are not procedural, for this we maintain communication over email and WhatsApp, these communications must be actioned in a timely manner regularly throughout the working day
• Updating of important Customer information: Our system is only as reliable as the information we populate it with, an important task is the updating the information that we have on our internal and external customers
  

Sound right for you? Great - we can’t wait to speak with you! Submit your CV via the button below.