Welcome to the Operations side of the McFT People website. We are Team is a dynamic and exciting company focussed solely on the maintenance of commercial kitchens for high end users.
Communication is vital to our business and the Customer Service team role is key in making sure that our Customers and Engineers are proactively kept in the picture at all times, enabling us to deliver the excellent service which we are renowned for. Our customers are blue chip organisations, household names and prestigious brands and we require our Customer Service team to reflect their demanding standards.
At McFT you will be part of a great team of 9 which truly invests and values people and can provide you with the challenge and environment to reach your potential. You will enjoy having ownership of your own regional area and also be happy to work as part of the team, supporting your colleagues when needed.
"Working at McFT I have a dynamic work life, bouncing between email queries and taking calls from customers in my region. I can’t be slow in my position which really suits my active attitude, as I have customers calling up with emergencies and I have to get an engineer to them as soon as possible. I have my own designated team of engineers which is great as I build a good relationship with them and my set customers, occasionally joining engineers on site to have face to faces with customers. This make my job easier as I am not constantly introducing myself and I can get on with my tasks. My position is extremely rewarding as when I solve problems for customers they tend to be very grateful and also my surrounding team on the service desk really acknowledge a good job which boosts moral. We have a great work relationship but an even better personal relationship constantly socialising outside of work, which makes coming to work not feel like work at all!"
Whilst our business is ostensibly about the road-warriors who deliver results out on the road, the reality is that nothing happens without a really plugged-in back-office. In fact, if you talk to customers in this industry, if they have complaints, it’s about communication and speed of response from the office (going back with quotes, advising when technicians will attend).
Delivered in the first instance by the wizards of the Service Desk – (calm under pressure, lightning quick, bleed when our customers bleed, great with detail) and when it comes to career opportunities – we have some lifers who love the job, the technicians, the customers - and then we have others who’ve moved on to run operations in the Middle East...
Specific training programmes have been developed for each role and then tailored into a development plan for each person.