Our particular interest in making sure we are really good at People started over a decade ago – and, having long ago known of Maslow, Herzberg and McGregor (great academic stuff but how is it actually delivered in the workplace?), we came across Dan Goleman and Emotional Intelligence – and a light came on! We (Jacqueline and Chris) ran five sessions covering the various aspects and the effect on all of us – and the ability of the business to communicate honestly – was transformational.

We keep revisiting it – and adding in other stuff (Locus of Control anyone?) – and working to make sure that, internally and externally, we understand each other, we support each other – and we enjoy working with each other.

Which is not to say that this is a soft place to work – we have chosen to match ourselves to global organisations – with high expectations and the choice of service providers – we will only grow that business if we are constantly striving to be the best.

What we have found is that people like working in this environment – they want to be challenged to perform – and they particularly want to work alongside colleagues who share the same values.

Shingo & EFQM

More recently, we have been energised to find globally respected business models which place the culture of a business at the foundation of any success : culture breeds behaviours which deliver success.


"Your engineers are mustard!" - Peter Williams at Norland EY London

McFarlane Telfer
B2 & B5 Westacott Business Centre | Maidenhead | Berkshire | SL6 3RT
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