The company was formed in January 1992, initially as stainless steel fabricators to the grand London hotels. The Maintenance Team started in 1998 alongside our Projects division. Following the financial crisis, and with regret, we closed the Fabrication and Projects divisions in order to focus on Maintenance.
This focus, alongside our alignment on high-end customers, has spurred growth in the business – expanding from our original London and South-East base to cover customers nationwide and, since January 2015, expanding into the Gulf now with bases in Dubai and Qatar. Our goals are :
• to provide open, accountable, best-in-class, standard-leading kitchen maintenance for multi-national customers through global intermediaries
• to support global Original Equipment Manufacturers in promoting and protecting their brandsWe will do this by attracting, retaining and engaging the very best people through our employment practices, our development opportunities and our culture. And along the way, we will make a positive contribution to the world in which we operate – the Environment and the Communities in which we live and work.
Our goal is to provide excellent value for money to our customers through transparent, accountable, and efficient services while always maintaining best practice. We strive to not only better ourselves, but better each other within the company.
Investors In People Platinum Accreditation
BIFM Learning & Career Development Award -Winners
BQF Customer Service Award - Finalists
Investors in People, Winner Small Business Employer of the Year
EFQM Recognised for Excellence 4 Star
Investors in People, Awarded Gold Status
CBI People Awards, Winners
Investors in People, Gold & Champion Status
Regional Finalists, National Training Awards
We are delighted that our efforts have been regularly recognised, more recently with the award of Investors in People Platinum Standard – a truly significant attainment. Please read the full copy of our most recent assessment here.)
Mark’s career began in banking before moving into Sales and Marketing within the Automotive Leasing sector, where he carried out a number of senior sales management roles for several of the major Bank owned leasing firms and Daily Rental player Europcar. Switching to Electronic Security to develop General Management skills he managed Chubb Electronic Security within the Greater London area, before moving to McFT. He is really passionate about building high performance cultures and training and development and regularly gets involved in the wider development of people at McFT.
Mark hails from a village near Reading, is interested in most competitive team sports, and is a bit of a ‘dab hand’ in the kitchen, so he says!
Chris grew up in France and Germany, working in hospitality in France for three years before spending 7 years with THF in F & B management. Switching to the supply side, he joined catering equipment dealers CCA based in Maidenhead and gained a rapid understanding of the equipment market. Setting out in the teeth of the early nineties recession, weathering expensive lessons along the way, he is passionate about building and creating opportunities for the team. Chris lives near Oxford and enjoys leisurely motorbiking and adventure travel.
Alistair joined the business in 2014 following 17 years in the Coffee Industry running supply chain and service operations across the UK. Born in Colombo, Sri Lanka, he spent the early part of his life in Nigeria & Ireland before moving to Britain in the late 70’s. He believes passionately that the development of the team drives the business forward and that the way we communicate is as important as the ability to fix the equipment. He celebrates the team successes and encourages everyone to take ownership at all levels of the organisation. He enjoys personal challenge and supports a number of charitable causes at every opportunity.
Throughout Kate’s career, her passion for people development has spanned both corporate and SME markets ranging from programme development to achieving external recognition. Whilst at McFT, she has formalised training plans across the company for technicians & customer service co-ordinators, as well as a leadership programme for aspiring team leaders. Results have shown how a structured approach not only provides clear personal development objectives but also encourages people to take ownership of their own learning and career development.
BA (Hons), Dip Mgmt & Assoc CIPD
George joined McFT in 2012 following a light spell at Southampton studying Engineering. He spent 3 years in the UK office overseeing a number of process improvement programmes (including the introduction of our tablet system) before packing his bags and heading out to the Middle East. Since arriving in Dubai George has overseen the opening of our offices in the UAE and Qatar and is now charged with the onward expansion of McFT across the GCC. George’s focus on people and passion for customer service is one of the main factors enabling McFT to quickly find a following of customers in this new market.
We offer careers, not jobs, and this means broad and challenging career paths for each of the roles within McFT. For a small company with big ambitions, we have an impressive array of roles and opportunities to aspire, develop and give people the confidence that they can achieve great things. And the following comment from Paul, our Technical Lead Engineer: “I never thought I would be travelling to Dubai on a monthly basis to develop technicians when I started out with McFT 10 years ago” says it all!
We work in an industry where career development cannot be bought off the shelf, nicely packaged and ready to go. We have developed our own training programmes for the different roles across McFT. Each programme includes the following must haves:
And each are rigorous in their assessment, recognised externally and tailored to individual development plans.
These are then used as a basis for inductions and personal development plans tailoring to suit experience, existing skills and backed up external training and a broad range of CPD. We also enable people to flex their career path which could mean specialising into coaching less experienced people, transitioning between field and office or setting sights on a management path.
No one has a crystal ball of what the future will look like in 20 years time – but one thing is for sure: life, the business environment, work itself – will have evolved
Standing still is the route to extinction – as a business but also as individuals - and change brings pressure: if the Change Curve is a sine wave, we need to damp the oscillations – and the way to do that is to provide true, adaptable life skills – based on individuals embracing Relentless Curiousity! Then, as a joint venture, we will do all we can to provide our People with the means to fulfilment and advancement – and in tough times, survival. We recognise that not all want to follow Dr Livingstone to the source of the Nile – and we’re happy to have loyal, hard-working contributors. And for those who do want to pull up trees, we aim to provide the tools – and the opportunities.
One of the corner stones of our business: we are especially conscious of the fact that our technicians are out working solo, sure keeping in touch on the phone ands social media etc but not rubbing shoulders with each other and "belonging" to an enterprise.
So we instituted the Comms (Communications) Meetings: once a month, everyone comes in for a group huddle. When the business was smaller, we could get everyone together – now it’s the whole company every quarter – and team meetings every month.
What do we do?
Well, for a start we share performance figures – not just the overall figures but we also have good visibility of team and individual figures. We’re not aiming to shoot or shout at people – but we do find that the right individuals respond positively to clear visibility of how they’re doing.
And we’ll have updates from Sales on latest wins & losses, complaints & praise; feedback from Operations on particular issues of housekeeping this month; feedback on Compliance – updates on accreditations, accident and fleet reports
And there’s always a section on Health and Safety – compiled and delivered by Chris. We may have a presentation from a manufacturer or supplier – to brief the whole team on what’s going on in the industry.
And then we’ll have some special theme – it might be a guest speaker – on anything from Safety to Psychology – from a fatal accident to winning Olympic medals.
These meetings are the key opportunity to bond, exchange information – and come away re-charged!
We don’t live in each other’s pockets – but you can do stuff together which you might not normally be able to do – or challenged to do – by yourself. And, actually, we enjoy each other’s company.
So we do stuff:
And once a year, after the Christmas rush has died down, we have our annual Dinner – partners invited and an opportunity to say thank you for the past year.
At McFarlane Telfer, we know that the benefits we offer our people make a real difference. We pride ourselves on having a range of benefits which reflect the value we place on our people.
Here are some of the great benefits we currently offer:
- 28 Days Annual Leave + UK Bank Holidays
- Health Cash Plan
- Group Pension Plan
- Life Cover
- Income Protection Plan
- Share Option Scheme
- Childcare Vouchers
- Annual Pay Review process with discretionary bonus
“Best in class benefits for best in class people”
We have always maintained the importance of a strong link between ourselves and the community. In the last ten years this has covered a wider remit – consistent with ISO 26000 which encompasses Human Rights, Labour Practices and Consumer Protection as well as the Environment and Community Involvement.
We would not be here without the vital support of like-minded bodies and so we are very pleased to acknowledge the contribution – and to heartily endorse our friends :Key individuals